Privacy Policy
LET’S GO VICTORIA — PRIVACY POLICY
Updated: 20 September 2026
Let’s Go Victoria (“LGV”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we protect it, and how you can contact us about your information or make a privacy complaint.
This Policy applies to the Let’s Go Victoria website, user accounts, business and event listings, Shop Local marketplace, paid services, communications and related services.
- PERSONAL INFORMATION WE MAY COLLECT
The personal information we collect depends on how you use Let’s Go Victoria.
It may include:
– your name, email address, phone number and postal address;
– account and login details;
– business, organisation, seller or listing information you provide;
– billing, order, delivery and transaction details;
– information you provide when submitting or managing listings, products, reviews, comments or other content;
– information you provide when contacting us for support, making an enquiry or responding to communications;
– seller information required to administer Shop Local, including information connected with payment-provider onboarding and verification;
– technical information such as IP address, browser type, device information, cookies and similar data;
– information about how you interact with the website, where this is collected through analytics, security or similar tools; and
– other information you choose to provide to us.
We generally do not need sensitive information to provide LGV services. If sensitive information is collected, we will handle it in accordance with applicable law.
- HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
– directly from you when you create an account, submit a listing, purchase a service, place an order, sell through Shop Local, contact us, leave a review or otherwise use LGV;
– automatically through cookies, analytics, security tools, server logs and similar technologies;
– from publicly available sources where reasonably necessary to create, verify or maintain listings or editorial information;
– from businesses, event organisers, sellers, service providers and other third parties where reasonably necessary to operate LGV; and
– from payment, security, hosting, email, analytics and other service providers where relevant to the operation of the platform.
- WHY WE COLLECT AND USE PERSONAL INFORMATION
We may use personal information to:
– create and manage user accounts;
– publish, manage and verify listings;
– administer paid LGV services and subscriptions;
– operate the Shop Local marketplace;
– process and administer orders and payments;
– provide sellers with the information needed to fulfil customer orders;
– provide customer service and respond to enquiries;
– manage refunds, disputes, chargebacks and transaction issues;
– communicate with users about accounts, listings, orders or services;
– send marketing communications where permitted;
– improve website functionality, content and user experience;
– protect LGV, users and sellers from fraud, spam, abuse and security threats;
– meet legal, regulatory, accounting and record-keeping obligations; and
– otherwise operate and improve the Service.
Where required, we will seek consent before using personal information for a purpose that is not reasonably expected or otherwise permitted by law.
- SHOP LOCAL MARKETPLACE
Shop Local allows approved third-party sellers to sell products and services through LGV.
When you purchase from a Shop Local seller, personal information necessary to process and fulfil the order may be shared with that seller. This may include your name, contact details, delivery information, order details and other information reasonably required to complete the transaction.
Sellers must use customer personal information only for legitimate purposes connected with the order, customer service, legal compliance or other purposes permitted by law.
Sellers must not sell, misuse or improperly disclose customer personal information obtained through LGV.
Payments are processed using Stripe and Stripe Connect or another payment provider we may make available. Payment providers collect and process payment and account information under their own privacy policies and terms.
LGV does not receive or store full payment-card details where those details are collected directly by the payment provider.
- DISCLOSURE TO SERVICE PROVIDERS AND THIRD PARTIES
We may disclose personal information to third parties where reasonably necessary to operate LGV, including:
– payment providers such as Stripe;
– hosting, website, security and technical service providers;
– email and communications providers;
– analytics and performance providers;
– sellers where necessary to fulfil Shop Local orders;
– professional advisers, contractors or service providers assisting with the operation of LGV;
– government, regulatory, law-enforcement or legal authorities where required or authorised by law; and
– another party where you have authorised the disclosure.
We do not sell personal information to advertisers or data brokers.
- OVERSEAS DISCLOSURE
Some service providers used by LGV may store or process information outside Australia.
This can include providers of website hosting, cloud infrastructure, payment processing, email, analytics, security or other technical services.
The countries in which information may be processed can vary depending on the provider and service infrastructure.
Where required by law, we take reasonable steps to ensure overseas handling of personal information is consistent with applicable privacy obligations.
- COOKIES, ANALYTICS AND SIMILAR TECHNOLOGIES
LGV may use cookies and similar technologies to:
– keep users signed in;
– remember preferences;
– support website functionality;
– improve performance;
– measure traffic and usage;
– reduce spam and fraud; and
– support security.
Third-party services embedded in or connected to LGV may also use cookies or similar technologies under their own privacy policies.
You can control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
- MARKETING COMMUNICATIONS
We may send you marketing or promotional communications where permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in the message or by contacting us.
We may still send non-marketing communications that are necessary for your account, orders, listings, payments or use of the Service.
- USER CONTENT, REVIEWS AND PUBLIC INFORMATION
Information you choose to publish in a public listing, product listing, review, comment or profile may be visible to other users of the website.
You should avoid including personal information in public-facing content unless you are comfortable for that information to be publicly available.
If you upload images, files or other content, information embedded in those files may also be accessible to others. Where appropriate, remove location data or other unnecessary personal metadata before uploading.
- SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, secure hosting, encryption in transit, account authentication, spam and fraud controls, software updates and other technical or organisational safeguards.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal obligations.
- RETENTION OF PERSONAL INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal, accounting or regulatory obligations.
Retention periods may vary depending on the type of information and the reason it is held.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.
- ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making changes.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
To request access or correction, contact us using the details at the end of this Policy.
- ACCOUNT INFORMATION AND DELETION REQUESTS
Where account tools allow you to update information directly, you may do so through your account.
You may also contact us to request correction or deletion of personal information.
We may need to retain some information where required for legal, accounting, fraud-prevention, dispute-resolution, transaction or other legitimate purposes.
- THIRD-PARTY WEBSITES AND EMBEDDED CONTENT
LGV may link to or embed content from third-party websites and services, including maps, booking platforms, ticketing services, videos, social media and other external tools.
Those third parties may collect information independently and are governed by their own privacy policies.
LGV is not responsible for the privacy practices of third-party websites or services.
- CHILDREN’S INFORMATION
LGV is not directed primarily at children.
If a minor uses the Service, a parent or guardian may contact us regarding personal information associated with that use where appropriate.
We do not knowingly seek to collect unnecessary personal information from children.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.
The current version will be published on the LGV website with the date it was last updated.
- PRIVACY QUESTIONS AND COMPLAINTS
If you have a question, request or complaint about privacy, please contact us at:
hello@letsgovictoria.com
We will review privacy complaints and respond within a reasonable time.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
www.oaic.gov.au